Customer Support

Our Customer Support is always ready to help

Dear Customer, our customer support teams are always ready to assist you. Please consult the table below, which indicates the correct contact based on your purchase. You will need to know which hotel was your product purchased from to help us solve your query faster.

 

 

The Dorchester, London

This table contains the contact details for orders placed with the Dorchester:

Department

Telephone Number

Email Address

Postal Address

Customer Service Team

+44 (0) 20 7629 8888

shop.TDL@dorchestercollection.com

The Dorchester

Park Lane, Mayfair

London, W1K1QA

Reservations

+44 (0)20 7629 8888

 

reservations.tdl@dorchestercollection.com

The Dorchester

Park Lane, Mayfair

London, W1K1QA

Complaints Department

+44 (0)20 7629 8888

shop.TDL@dorchestercollection.com

The Dorchester

Park Lane, Mayfair

London, W1K1QA

 

45 Park Lane, London

This table contains the contact details for orders placed with 45 Park Lane:

Department

Telephone Number

Email Address

Postal Address

Reservations

+44 (0) 20 7493 4545

Reservations.45L@dorchestercollection.com

45 Park Lane

Mayfair,

London, W1K 1PN

 

Complaints Department

+44 (0) 20 7493 4545

info.45parklane@dorchestercollection.com

45 Park Lane

Mayfair,

London, W1K 1PN

 

Coworth Park, Ascot

This table contains the contact details for orders placed with Coworth Park:

Department

Telephone Number

Email Address

Postal Address

Spa Reservations

+44 (0) 1344 876 600

CoworthParkSpa@dorchestercollection.com

Coworth Park

Blacknest Rd.,

Ascot, 

Berkshire SL5 7SE

Complaints Department

+44 (0) 1344 876 600

shop.TDL@dorchestercollection.com

Coworth Park

Blacknest Rd.,

Ascot, 

Berkshire SL5 7SE

 

Le Meurice, Paris

This table contains the contact details for orders placed with Le Meurice:

Department

Telephone Number

Email Address

Postal Address

Finance

+33 1 44 58 10 10

Patrick.Lalouette@dorchestercollection.com

Le Meurice

228 rue de Rivoli,

75001 Paris,

France

Spa

+ 33 1 44 58 10 77

spa.lmp@dorchestercollection.com

Le Meurice

228 rue de Rivoli,

75001 Paris,

France

Reception

+33 1 44 58 10 10

Guillaume.Clerjaud@dorchestercollection.com

Le Meurice

228 rue de Rivoli,

75001 Paris,

France

Food & Beverage

+33 1 44 58 10 44

Gwenael.VanAcker@dorchestercollection.com

Le Meurice

228 rue de Rivoli,

75001 Paris,

France

Reservation

+33 1 44 58 10 09

Mylene.Coudroy@dorchestercollection.com

Le Meurice

228 rue de Rivoli,

75001 Paris,

France


Hotel Plaza Athenee, Paris
 

This table contains the contact details for orders placed with Hotel Plaza Athenee:

Department

Telephone Number

Contact Email

Postal Address

Finance

+33 1 5367 6667

Kylian.Waroquet@dorchestercollection.com

Hotel Plaza Athénée

25 avenue Montaigne

75008 PARIS

France

Reception

+33 1 5367 6667

Agathe.Hug@dorchestercollection.com

Hotel Plaza Athénée

25 avenue Montaigne

75008 PARIS

France

Food & Beverage

+33 1 5367 6665

Sofia.Corrao@dorchestercollection.com; petitdejeuner.hpa@dorchestercollection.com

Hotel Plaza Athénée

25 avenue Montaigne

75008 PARIS

France

Reservation

+33 1 5367 6667

Mylene.Coudroy@dorchestercollection.com

Hotel Plaza Athénée

25 avenue Montaigne

75008 PARIS

France

 


Hotel Principe di Savoia, Milan
 

This table contains the contact details for orders placed with Hotel Principe di Savoia:

Department

Telephone Number

Email Address

Postal Address

Customer Service Team

+39 02 62301

eshop.hps@dorchestercollection.com

Hotel Principe di Savoia
Piazza della Repubblica 1,
20124, Milan

Reservations

+39 02 62301

eshop.hps@dorchestercollection.com

Hotel Principe di Savoia
Piazza della Repubblica 1,
20124, Milan

Complaints Department

+39 02 62301

eshop.hps@dorchestercollection.com

Hotel Principe di Savoia
Piazza della Repubblica 1,
20124, Milan

 

 

Hotel Eden, Rome

This table contains the contact details for orders placed with Hotel Eden:

Department

Telephone Number

Email Address

Postal Address

Customer Service Team

+39 06 478121

Rita.Giammarile@dorchestercollection.com

Hotel Eden Rome

Via Ludovisi 49, 
Rome 00187, 
Italy

Reservations

+39 06 478121

Reservations.HER@dorchestercollection.com

Hotel Eden Rome

Via Ludovisi 49, 
Rome 00187, 
Italy

Complaints Department

+39 06 478121

Rita.Giammarile@dorchestercollection.com

Hotel Eden Rome

Via Ludovisi 49, 
Rome 00187, 
Italy

 

Beverly Hills Hotel

 

This table contains the contact details for orders placed with Beverly Hills Hotel:

 

Department

Telephone Number              

Email Address

Postal Address

Customer Service Team

+1 310 276 2251

SignatureShop.BHH@dorchestercollection.com

The Beverly Hills Hotel

9641 Sunset Boulevard

Beverly Hills

California 90210

USA 

Reservations

+1 310 276 2251

 

ReservationsGroup.BHH@Dorchestercollection.com

The Beverly Hills Hotel

9641 Sunset Boulevard

Beverly Hills

California 90210

USA 

Complaints Department

+1 310 276 2251

SignatureShop.BHH@dorchestercollection.com

The Beverly Hills Hotel

9641 Sunset Boulevard

Beverly Hills

California 90210

USA 

 

Bel-Air Hotel

This table contains the contact details for orders placed with Hotel Bel-Air:

Department

Telephone Number

Email Address

Postal Address

Customer Service Team

+1 310-472-1211

Boutique.HBA@dorchestercollection.com

Hotel Bel-Air

701 Stone Canyon Road

Los Angeles 

CA 90077, USA

Reservations

+1 310-472-1211

 

Reservations.HBA@dorchestercollection.com

Hotel Bel-Air

701 Stone Canyon Road

Los Angeles 

CA 90077, USA

Complaints Department

+1 310-472-1211

Boutique.HBA@dorchestercollection.com

Hotel Bel-Air

701 Stone Canyon Road

Los Angeles 

CA 90077, USA