FAQ's

We understand that you may have a few questions about our gifts or experiences and so we’ve put together a list of commonly asked questions that may help answer your query.

Gift Cards

Gift Experience Cards

These Gift Cards are branded with a single hotel name and can only be used in the hotel specified on the card. 

Digital Gift Experience Cards for all Experiences

All of our physical gift experience cards can now be purchased in a digital format - delivered straight to your email and can be used straight away. There is no P&P charges for the digital version of our experiences. They can be personalised and send directly to a recipient. These Gift Cards are branded with a single hotel name and can only be used in the hotel specified on the card.

Monetary Gift Cards

These Gift Cards can be purchased at any Dorchester Collection hotel but must be redeemed in country where the card was purchased as per our terms & conditions. 

Can I get a Gift Card delivered?

Yes - if you have chosen the Physical Gift Card option in the drop down menu when purchasing your gift card. Royal Mail Delivery, is used for shipping addresses in UK; European and most International deliveries are sent by Royal Mail International Signed For, which is trackable within most countries and must be signed for on delivery. FedEX is used for shipping addresses in North, Central and South America and Canada. Orders are typically shipped one day after they were placed. Delivery charges are in addition to the cost of your Gift Card and costs and delivery times depend on where the Gift Card is being shipped to. 

Can I purchase more than one Gift Card at a time?

Yes, you can purchase multiple Gift Cards, Digital Gift Experience Cards and Physical products in 1 transaction. However you might inccur different delivery charges based on the suppliers that will be providing the items and the shipping addresses.

What can I buy with my Gift Card?

Dorchester Collection Gift Experience Cards and Digital Gift Experience Cards  are for specific experiences at specific hotels, such as an afternoon tea, spa treatment, accommodation or dining and will be specified when you receive your Gift Card. eGift cash Cards allow the recipient to choose how they spend their Gift Card but it must be redeemed in the same country it was purchased. 

Does the entire value of the Gift Card have to be redeemed in a single transaction?

Dorchester Collection eGift Cash Cards are designed to carry a balance, therefore, if an eGift Cash Card is used to pay for something of lesser value than is stored on the card, the amount of the purchase will be subtracted and the remaining balance will stay on the card for future use. Partial redemption is not possible with Dorchester Collection Gift Experience Cards and Digital Gift Experience Cards and no change will be given should the experience not be redeemed in full unless required by law. 

Can Gift Cards be exchanged for cash?

Dorchester Collection Gift Cards are not refundable, may not be exchanged for cash unless required by law and have no value unless redeemed. Guest charges in excess of the Gift Card's balance may be settled with cash, major credit card or charged to the room account for guests staying in the relevant Dorchester Collection hotel. 

Do Gift Cards have an expiry date?

eGift Cash Cards do not expire and have no annual or activation fees. Dorchester Collection Gift Experience Cards and Digital Gift Experience Cards expire one year after the date of purchase and cannot be redeemed after the expiry, unless your Gift Card was purchased in the U.S. where expiry dates do not apply. 

Where do we deliver to?

We aim to deliver physical products and the physical verions of the Dorchester Collection Gift Experience Cards to the following countries, however some of our products are limited for delivery outside of certain areas and this is stated in the product descriptions. The majority of our products are deliver to the following countries unless otherwise stated: UK and Ireland, USA, Canada, Australia, European Union Countries, Switzerland, Middle East, Brazil.

How can I check the balance on my card?

What is the delivery time for orders placed in UK around Christmas time?

For more information about the delivery time in UK, please consult the following Royal Mail delivery page: https://www.royalmail.com/track-your-item

Still Need a Little Help?

If you’ve not managed to find the answer you were looking for, please send us your question via our contact page and we will try to answer it as soon as possible.