Essential information

In these challenging times, we want you to rest assured that we’ll do our utmost to keep our gift deliveries running smoothly, so that you and your loved ones can look forward to a wonderful festive season.

What are your gift card expiry dates?

We’ll be ready to welcome you whenever you decide to return, so we’ve extended the expiration dates of our experience gift cards until 2022. Our monetary gifts cards have no expiry date.

What are the delivery timeframes?

Please see below our local delivery timeframes. International delivery timeframes can vary, depending on the country. For more information, please contact us.

The Dorchester, 45 Park Lane and Coworth Park:

All items will be shipped via TransWorld Next Working Day, with the exception of candles, diffusers, leather trays, wallets and mugs, which will be sent via Royal Mail (2 – 4 working days).

Le Meurice and Hôtel Plaza Athénée:

Items delivered within France will take 4 – 6 working days.

The Beverly Hills Hotel and Hotel Bel-Air

For The Beverly Hills Hotel, deliveries within the US will take 3 – 5 days, and for Hotel Bel-Air deliveries will take 3 – 4 days.

What is the cut-off date for guaranteed Christmas delivery?

Our Christmas delivery deadlines vary by hotel. You can view these here.

How is Dorchester Collection keeping its guests and employees safe?

The safety of our guests and employees is our utmost priority. For your peace of mind, we’ve put together a list of the ways we’ve implemented new health and safety measures throughout our hotels. You can view this here.

What are Dorchester Collection’s safety measures for restaurants and bars?

In line with local government guidelines, we’ve introduced new measures to make sure you feel safe, comfortable and relaxed when you dine with us. You can view these here.

How do I contact the Gifts & Experiences team?

If you have any questions, you can contact us here.