Terms and Conditions

Website Terms and Conditions of Sale

PLEASE READ THESE TERMS CAREFULLY BEFORE USING THIS WEBSITE.

OWNERSHIP


This website (the "Website") is the website of The Dorchester Services Limited ("DSL", "we", "us"), a company registered in England and Wales under company number 03121664, whose registered office is Sixth Floor East, Lansdowne House Berkeley Square, London W1J 6ER.  Our VAT number is GB386357708.  

1.         LEGAL AGREEMENT

1.1         This page (together with our Privacy Policy and Terms of Website Use) tells you information about us and the legal terms and conditions (“Terms”) on which we sell any of our products (the “Products”) listed on our Website to you. 

1.2         Please read these Terms carefully and make sure you understand them, before ordering any Products from our site.  Please note that before placing an order you will be asked to agree to these Terms.  If you refuse to accept these Terms, you will not be able to order any Products from our site.  These Terms will apply to any contract between us for the sale of Products to you (“Contract”).   

1.3         If you have any queries regarding these Terms, please refer to our FAQ Section or contact:  store-support@dorchestercollection.com

 

1.4         You should print a copy of these Terms or save them to your computer for future reference.

1.5         These Terms, and any Contract between us, are only in the English language.

1.6         DSL may modify the Terms in its absolute discretion from time to time without individual notice to you.  You will be deemed to have accepted any modifications if you continue to use the Website after they have been posted.  Every time you wish to order Products, please check these Terms to ensure you understand the terms which will apply at that time.  These Terms were most recently updated on 27 January 2015. 

 

1.7         Contacting us if you are a consumer:

 

1.7.1     To cancel a Contract in accordance with your legal right to do so as set out in Clause 8, you just need to let us know that you have decided to cancel. The easiest way to do this is to contact the relevant hotel directly; the details are contained at Clause 1.7.2.  Their details will also be in your Acceptance.  If you are emailing us or writing to us please include details of your Order Number to help us to identify it. If you send us your cancellation notice by e-mail or by post, then your cancellation is effective from the date you send us the e-mail or post the letter to us.

 

1.7.2     If you wish to contact us for any reason, including because you have a complaint, you can do so using the following methods:

 

The Dorchester, London

This table contains the contact details for orders placed with the Dorchester:

Department

Telephone Number

Email Address

Postal Address

Customer Service Team

+44 (0) 20 7629 8888

shop.TDL@dorchestercollection.com

The Dorchester

Park Lane, Mayfair

London, W1K1QA

Reservations

+44 (0)20 7629 8888

 

reservations.tdl@dorchestercollection.com

The Dorchester

Park Lane, Mayfair

London, W1K1QA

Complaints Department

+44 (0)20 7629 8888

shop.TDL@dorchestercollection.com

The Dorchester

Park Lane, Mayfair

London, W1K1QA

 

45 Park Lane, London

This table contains the contact details for orders placed with 45 Park Lane:

Department

Telephone Number

Email Address

Postal Address

Reservations

+44 (0) 20 7493 4545

Reservations.45L@dorchestercollection.com

45 Park Lane

Mayfair,

London, W1K 1PN

 

Complaints Department

+44 (0) 20 7493 4545

info.45parklane@dorchestercollection.com

45 Park Lane

Mayfair,

London, W1K 1PN

 

Coworth Park, Ascot

This table contains the contact details for orders placed with Coworth Park:

Department

Telephone Number

Email Address

Postal Address

Spa Reservations

+44 (0) 1344 876 600

CoworthParkSpa@dorchestercollection.com

Coworth Park

Blacknest Rd.,

Ascot, 

Berkshire SL5 7SE

Complaints Department

+44 (0) 1344 876 600

shop.TDL@dorchestercollection.com

Coworth Park

Blacknest Rd.,

Ascot, 

Berkshire SL5 7SE

 

Le Meurice, Paris

This table contains the contact details for orders placed with Le Meurice:

Department

Telephone Number

Email Address

Postal Address

Finance

+33 1 44 58 10 10

Patrick.Lalouette@dorchestercollection.com

Le Meurice

228 rue de Rivoli,

75001 Paris,

France

Spa

+ 33 1 44 58 10 77

spa.lmp@dorchestercollection.com

Le Meurice

228 rue de Rivoli,

75001 Paris,

France

Reception

+33 1 44 58 10 10

Guillaume.Clerjaud@dorchestercollection.com

Le Meurice

228 rue de Rivoli,

75001 Paris,

France

Food & Beverage

+33 1 44 58 10 44

Gwenael.VanAcker@dorchestercollection.com

Le Meurice

228 rue de Rivoli,

75001 Paris,

France

Reservation

+33 1 44 58 10 09

Mylene.Coudroy@dorchestercollection.com

Le Meurice

228 rue de Rivoli,

75001 Paris,

France

 

Hotel Plaza Athenee, Paris

This table contains the contact details for orders placed with Hotel Plaza Athenee:

Department

Telephone Number

Contact Email

Postal Address

Finance

+33 1 5367 6667

Kylian.Waroquet@dorchestercollection.com

Hotel Plaza Athénée

25 avenue Montaigne

75008 PARIS

France

Reception

+33 1 5367 6667

Agathe.Hug@dorchestercollection.com

Hotel Plaza Athénée

25 avenue Montaigne

75008 PARIS

France

Food & Beverage

+33 1 5367 6665

Sofia.Corrao@dorchestercollection.com; petitdejeuner.hpa@dorchestercollection.com

Hotel Plaza Athénée

25 avenue Montaigne

75008 PARIS

France

Reservation

+33 1 5367 6667

Mylene.Coudroy@dorchestercollection.com

Hotel Plaza Athénée

25 avenue Montaigne

75008 PARIS

France

 

Hotel Principe di Savoia, Milan

This table contains the contact details for orders placed with Hotel Principe di Savoia:

Department

Telephone Number

Email Address

Postal Address

Customer Service Team

+39 02 62301

eshop.hps@dorchestercollection.com

Hotel Principe di Savoia
Piazza della Repubblica 1,
20124, Milan

Reservations

+39 02 62301

eshop.hps@dorchestercollection.com

Hotel Principe di Savoia
Piazza della Repubblica 1,
20124, Milan

Complaints Department

+39 02 62301

eshop.hps@dorchestercollection.com

Hotel Principe di Savoia
Piazza della Repubblica 1,
20124, Milan

 

Hotel Eden, Rome

This table contains the contact details for orders placed with Hotel Eden:

Department

Telephone Number

Email Address

Postal Address

Customer Service Team

+39 06 478121

Rita.Giammarile@dorchestercollection.com

Hotel Eden Rome

Via Ludovisi 49, 
Rome 00187, 
Italy

Reservations

+39 06 478121

Reservations.HER@dorchestercollection.com

Hotel Eden Rome

Via Ludovisi 49, 
Rome 00187, 
Italy

Complaints Department

+39 06 478121

Rita.Giammarile@dorchestercollection.com

Hotel Eden Rome

Via Ludovisi 49, 
Rome 00187, 
Italy

 

Beverly Hills Hotel

 

This table contains the contact details for orders placed with Beverly Hills Hotel:

 

Department

Telephone Number

Email Address

Postal Address

Customer Service Team

 +1 310 276 2251

SignatureShop.BHH@dorchestercollection.com

The Beverly Hills Hotel

9641 Sunset Boulevard

Beverly Hills

California 90210

USA 

Reservations

 +1 310 276 2251

 

ReservationsGroup.BHH@Dorchestercollection.com

The Beverly Hills Hotel

9641 Sunset Boulevard

Beverly Hills

California 90210

USA 

Complaints Department

 +1 310 276 2251

SignatureShop.BHH@dorchestercollection.com

The Beverly Hills Hotel

9641 Sunset Boulevard

Beverly Hills

California 90210

USA 

 

Bel-Air Hotel

 

This table contains the contact details for orders placed with Hotel Bel-Air:

Department

Telephone Number

Email Address

Postal Address

Customer Service Team

+1 310-472-1211

Boutique.HBA@dorchestercollection.com

Hotel Bel-Air

701 Stone Canyon Road

Los Angeles 

CA 90077, USA

Reservations

+1 310-472-1211

 

Reservations.HBA@dorchestercollection.com

Hotel Bel-Air

701 Stone Canyon Road

Los Angeles 

CA 90077, USA

Complaints Department

+1 310-472-1211

Boutique.HBA@dorchestercollection.com

Hotel Bel-Air

701 Stone Canyon Road

Los Angeles 

CA 90077, USA

 

1.7.3     If we have to contact you or give you notice in writing, we will do so by e-mail or by pre-paid post to the address you provide to us in your order.

1.8         Contacting us if you are a business:

 

1.8.1     You may contact us e-mailing us at store-support@dorchestercollection.com.  If you wish to give us formal notice of any matter in accordance with these Terms, please see Clause 17.3.

 

2          OUR PRODUCTS

 

2.1         All descriptions, illustrations and indications or price of Products provided on this Website or otherwise communicated to you are for guidance only and intended merely to present a general idea of the Products.  Nothing contained in any such description, illustration indication of price shall form any part of these Terms.

 

2.2         The images of the Products on our site are for illustrative purposes only. Although we have made every effort to display the colours accurately, we cannot guarantee that your computer's display of the colours accurately reflect the colour of the Products.  Your Products may vary slightly from those images.

 

2.3         The packaging of the Products may vary from that shown on images on our site.

 

3          HOW WE USE YOUR PERSONAL INFORMATION

 

3.1     We only use your personal information in accordance with our Privacy Policy.  Please take the time to read our Privacy Policy as it includes important terms which apply to you.  

4          IF YOU ARE A CONSUMER:

 

This clause 4 only applies if you are a consumer.

 

4.1         If you are a consumer, you may only purchase Products from our site if you are at least 18 years old.  DSL does not sell Products for purchase by children.  If you are under 18, you may use this Website only with the involvement of a parent or guardian.   

4.2         Certain Products on our site can only be purchased if you satisfy the legal age requirement for that particular product.  We are not allowed by law to supply these Products to you if you do not satisfy these age requirements. If you are underage, please do not attempt to order these Products through our Website.  These Products are clearly identified on the Website. 

5.            IF YOU ARE A BUSINESS CUSTOMER:

This clause 5 only applies if you are a business.

 

5.1         If you are not a consumer, you confirm that you have authority to bind any business on whose behalf you use our site to purchase Products.

 

5.2         These Terms and our Privacy Policy and Terms of Website Use constitute the entire agreement between you and us and supersedes and extinguishes all previous agreements, promises, assurances, warranties, representations and understandings between us, whether written or oral, relating to its subject matter.

 

5.3         You acknowledge that in entering into this Contract you do not rely on any statement, representation, assurance or warranty (whether made innocently or negligently) that is not set out in these Terms or any document expressly referred to in them.

 

5.4         You and we agree that neither of us shall have any claim for innocent or negligent misrepresentation or negligent misstatement based on any statement in this Contract.

 

6.         HOW THE CONTRACT IS FORMED BETWEEN YOU AND US

6.1     Our Website will guide you through the steps you need to take to place an order with us.  Our order process allows you to check and amend any errors before submitting your order to us.  Please take the time to read and check your order at each page of the order process. 

 

6.2     You will indicate by completing the appropriate order form on our site the products that you wish to order.  At the same time you will complete an authorisation for us to recover, through your credit or debit card, payments due to us.

 

6.3     Your order shall constitute an offer to us to purchase the Products specified in the order.  We may accept or decline the order.  If we acknowledge your order that shall not constitute an acceptance of it.  Our acceptance of your order will be as described in Clause 6.4. 

 

6.4     If we accept the order we shall notify you of our acceptance ("Acceptance") by email, and we shall confirm the price at that time.  We shall at the same time notify you of the order number ("Order Number") and you will be required to quote it in any subsequent communications.  Only at that point will a contract for the sale and purchase of Products come into being.

6.5     DSL reserves the right in its discretion to decline to accept any order and/or to supply Products to any individual or company.  If we decline to accept, or cancel, an order for which we have received payment, we shall refund the payment (including any delivery costs charged), but shall have no further or other liabilities to the relevant party.

 

7             OUR RIGHT TO VARY THESE TERMS

 

7.1     We amend these Terms from time to time.  Please look at the top of this page to see when these Terms were last updated.  Every time you order Products from us, the Terms in force at the time of your order will apply to the Contract between you and us.

 

7.2     We may revise these Terms as they apply to your order from time to time to reflect changes in relevant laws and regulatory requirements. 

 

7.3     If we have to revise these Terms as they apply to your order, we will contact you to give you reasonable advance notice of the changes and let you know how to cancel the Contract if you are not happy with the changes.  You may cancel either in respect of all the affected Products or just the Products you have yet to receive.  If you opt to cancel, you will have to return (at our cost) any relevant Products you have already received and we will arrange a full refund of the price you have paid, including any delivery charges.

8          CONSUMER RIGHT TO CANCEL AND RETURNS

 

This clause only applies if you are a consumer. 

8.1     If you are wishing to return Products because they are faulty please see Clause 10 below.

 

8.2     If you are a consumer, you have a legal right to cancel a Contract during the period set out below in Clause 8.4.  This means that during the relevant period if you change your mind or decide for any other reason that you do not want to receive or keep a Product, you can notify us of your decision to cancel the Contract and receive a refund.  Advice about your legal right to cancel the Contract is available from your local Citizen’s Advice Bureau or Trading Standards Office. 

 

8.3     However, this cancellation right does not apply (i) in the case of any Products which become mixed inseparably with other items after their delivery and (ii) sealed items, once these Products are unsealed after you receive them. 

 

8.4     You may return Products within fourteen (14) days of receipt. Further details of your right to cancel are given in the e-mail confirming your order.

8.5     Your legal right to cancel a contract starts from the date on which we e-mail you to confirm acceptance of your order, which is when the Contract between us is formed.  Your deadline for cancelling the Contract then depends on what you have ordered and how it is delivered, as set out in the table below. 

Your Contract

End of the cancellation period

Your Contract is for a single Product (which is not delivered in instalments on separate days).

The end date is the end of 14 days after the day on which you receive the Product.

 

Example: if we provide you with an Acceptance on 1 January and you receive the Product on 10 January you may cancel at any time between 1 January and the end of the day on 24 January.

Your Contract is for either of the following:

  • one Product which is delivered in instalments on separate days.
  • multiple Products which are delivered on separate days.

The end date is 14 days after the day on which you receive the last instalment of the Product or the last of the separate Products ordered.

 

Example:  if we provide you with an Acceptance of your order on 1 January and you receive the first instalment of your Product or the first of your separate Products on 10 January and the last instalment or last separate Product on 15 January you may cancel in respect of all instalments and any or all of the separate Products at any time between 1 January and the end of the day on 29 January.

Your Contract is for the regular delivery of a Product over a set period.

The end date is 14 days after the day on which you receive the first delivery of the Products.

 

Example: if we provide you with an Acceptance on 1 January in respect of Products to be delivered at regular intervals over a year and you receive the first delivery of your Product on 10 January, you may cancel at any time between 1 January and the end of the day on 24 January.  24 January is the last day of the cancellation period in respect of all Products to arrive during the year.

 

8.6     All customers who cancel under this statutory "cooling off period" shall be entitled to a full refund.  Any customers who would like to cancel an order pursuant to this statutory right should contact our Customer Services Team (see Clause 1.7.2 above for contact details).

8.7     If you cancel your Contract we will:

(a)            refund you the price you paid for the Products.  However, please note we are permitted by law to reduce your refund to reflect any reduction in the value of the goods, if this has been caused by your handling them in a way which would not be permitted in a shop.  If we refund you the price paid before we are able to inspect the goods and later discover you have handled them in an unacceptable way, you must pay us an appropriate amount.

(b)            refund any delivery costs you have paid, although, as permitted by law, the maximum refund will be the costs of delivery by the least expensive delivery method we offer (provided that this is a common and generally acceptable method).  For example, if we offer delivery of a Product within 3-5 days at one cost but you choose to have the Product delivered within 24 hours at a higher cost, then we will only refund what you would have paid for the cheaper delivery option.

(c)            make any refunds due to you as soon as possible and in any event within the deadlines indicated below:

(i)              if you have received the Product and we have not offered to collect it from you: 14 days after the day on which we receive the Product back from you or, if earlier, the day on which you provide us with evidence that you have sent the Product back to us.  For information about how to return a Product to us, see Clause 8.10;

(ii)            if you have not received the Product or you have received it and we have offered to collect it from you: 14 days after you inform us of your decision to cancel the Contract.

8.8     If you have returned the Products to us under this Clause 8 because they are faulty or mis-described, we will refund the price of the Products in full, together with any applicable delivery charges, and any reasonable costs you incur in returning the item to us.

8.9     We will refund you on the credit card or debit card used by you to pay.  If you used a Gift Card to pay for the Products we may refund you in vouchers.

8.10    If a Product has been delivered to you before you decide to cancel your Contract:

(a)            then you must return it to us without undue delay and in any event not later than 14 days after the day on which you let us know that you wish to cancel the Contract.  You can either send it back, return it to us in-store or hand it to our authorised carrier.  Please see our Returns page INSERT HYPERLINK] for our returns address and information about our authorised carrier and how to arrange a return.   If we have offered to collect the Product from you, we will collect the Products from the address to which they were delivered. We will contact you to arrange a suitable time for collection;

(b)            unless the Product is faulty or not as described (in this case, see Clause 8.8), you will be responsible for the cost of returning the Products to us. If the Product is one which cannot be returned by post, we estimate that if you use the carrier which delivered the Product to you, these costs should not exceed the sums we charged you for delivery.  If we have offered to collect the Product from you, we will charge you the direct cost to us of collection.

 

8.11    Because you are a consumer, we are under a legal duty to supply Products that are in conformity with this Contract.  As a consumer, you have legal rights in relation to Products that are faulty or not as described.  These legal rights are not affected by your right of return and refund in this Clause 8 or anything else in these Terms.  Advice about your legal rights is available from your local Citizens' Advice Bureau or Trading Standards office.

9          DELIVERY AND AVAILABILITY

 

9.1     We will contact you with an estimated delivery date, which will be within 30 days after the date on which we e-mail you to confirm Acceptance of your order.  Occasionally our delivery to you may be affected by an Event Outside Our Control.  See Clause 16 for our responsibilities when this happens.  

 

9.2     You own the Products, once we have received payment in full, including all applicable delivery charges. 

 

9.3     DSL shall deliver Products ordered by you to a courier or postal service of DSL’s choice to the delivery address that you have given us. By accepting these Terms, you agree irrevocably to appoint and do appoint the courier or postal service to be your agent for taking delivery of the Products on your behalf, and delivery to the courier or postal service shall be deemed to be delivery to you.

 

9.4     If you are resident in the UK, DSL shall wherever applicable, instruct the courier or postal service to deliver the Products to the address in the UK that you give us. 

 

9.5     All delivery is subject to availability and time shall not be of the essence. We have indicated on the Website whether or not a Product is currently "in stock" (i.e. available in one of our warehouses for dispatch) or our estimate on when the Product will be available for dispatch.  However, this is an estimate only, should not be relied upon and may be subject to change.  If there is any delay, we will notify you of this and give you a new delivery time.  As we process your order, we will also notify you if any Products unfortunately are not available.  During the Christmas period, we will notify you on our Website of any additional provisions which may apply to Delivery. 

 

9.6     A number of the Products advertised on our Website, for legal and logistical reasons, can only be delivered in certain countries.  Where applicable, this is indicated on the Product page itself. 

 

This clause 9.7 only applies if you are a consumer:

 

9.7     If we miss the 30 day delivery deadline for any Products then you may cancel your order straight away if any of the following apply;

          (a)      we have refused to deliver the Products;

          (b)      delivery within the delivery deadline was essential (taking into account all the relevant circumstances); or

          (c)      you told us before we accepted your order that delivery within the delivery deadline was essential. 

 

9.8     If you do not wish to cancel your order straight way, or do not have the right to do so under Clause 9.7 you can give us a new deadline for delivery, which must be reasonable, and you can cancel your order if we do not meet the new deadline. 

 

9.9     If you do choose to cancel your order for late delivery under Clause 9.7 or Clause 9.8, you can do so for just some of the Products or all of them, unless splitting them up would significantly reduce their value.  If the Products have been delivered to you, you will have to return them to us or allow us to collect them, and we will pay the costs of this.  After you cancel your order we will refund any sums you have paid to us for the cancelled Products and their delivery.

 

10        INSPECTION

 

10.1    Nothing in this clause affects your statutory rights pursuant to Clause 9 above.

 

10.2    You must inspect the Products as soon as is reasonably practicable after delivery. Within fourteen (14) working days of delivery you shall notify DSL in detail and in writing of any defect in the Products or of any other complaint that you may have in relation to the Products.  If you fail to give notice in accordance with this clause, the Products shall be conclusively presumed to be in all respects in accordance with your order and free from any defect that would be apparent on reasonable examination, and you shall be deemed to have accepted the Products accordingly.

 

10.3    Subject to the conditions set out below, if you establish to our reasonable satisfaction that any Products are not in accordance with these Terms or any other contract between us or are defective, your sole remedy shall be limited (as DSL may elect) to the replacement of the Products or refund to you of the purchase price and any delivery costs or, where sums are owed by you to us, the issue of a credit note or a credit card account refund against return of the Products.  If we require you to return the Products to us and they are defective we shall reimburse your reasonable postage cost of returning them, as set out in Clause 8.8.

 

10.4    The remedies set out in Clause 10.3 are subject to the following conditions: 

(a)      the claim is made in writing to DSL within three (3) months after Acceptance, or such other period as may be indicated by us for specific Products from time to time; and
(b)      the Products or parts to which the claim relates are returned to DSL within the three (3) month period suitably packaged and carriage-paid and, where relevant, in accordance with any particular instructions that we may have notified to you at the time of supply.  Returned Products or parts must be accompanied by an advice note stating the Order Number and the nature of any claimed defect, together with such further information as DSL may at the time of supply have stipulated. 

 

10.5    You shall make any queries regarding shortages of Products by reference to the Acceptance: 
(a)      within seven (7) working days of the date of the Acceptance; 
(b)      in writing; and 
(c)      quoting the Order Number. 

 

10.6    Queries regarding Products where we notify you of dispatch but they are not received by you must be made within seven (7) working days of the date of Acceptance, and the Order Number must be quoted.  This is subject to Clauses 9.3, 14, 15 and 16.  DSL need not entertain any query made thereafter.

 

11        INTERNATIONAL DELIVERY

 

11.1    Each hotel delivers to specific countries.  However there are restrictions on some Products for certain International Delivery Destinations, so please review the information on that page carefully before ordering Products.

 

11.2    If you order Products from our site for delivery to one of the International Delivery Destinations, your order may be subject to import duties and taxes which are applied when the delivery reaches that destination.  Please note that we have no control over these charges and we cannot predict their amount. 

 

11.3    You will be responsible for payment of any such import duties and taxes.  Please contact your local customs office for further information before placing your order.

 

11.4    You must comply with all applicable laws and regulations of the country for which the Products are destined.  We will not be liable or responsible if you break any such law.

 

12        PRICE OF PRODUCTS AND DELIVERY CHARGES

 

12.1    The prices of the Products shall be those quoted on our site at the time you submit your order.  We take all reasonable care to ensure that the prices of Products are correct at the time when the relevant information was entered onto the system.  However, please see Clause 12.6 for what happens if we discover an error in the price of Product(s) you ordered. 

 

12.2    Prices for our Products may change from time to time, but changes will not affect any order for which you have already received an Acceptance.

  

12.3    All prices are calculated in British Pounds (£).  The price will be converted depending on your geographical location and delivery address. 

 

All prices on our site are inclusive of VAT (where applicable) at the applicable current rate chargeable in the UK for the time being.  However, if the rate of VAT changes between the date of your order and the date of delivery, we will adjust the VAT you pay, unless you have already paid for the Products in full before the change in VAT takes effect.

 

12.4    The price of a Product does not include delivery charges.  Our delivery charges are as advised to you during the checkout process, before you confirm your order.  For logistical reasons it is not always possible for items to be shipped together and therefore each Product will have a delivery charge levied against it

 

 

12.5    Generally speaking each hotel deals with it’s own orders.  If you have a query regarding delivery please contact the relevant hotel using the contact details provided above at Clause 1.7.2. 

  

12.6    Our site contains a large number of Products.  It is always possible that, despite our reasonable efforts, some of the Products on our site may be incorrectly priced.  If we discover an error in the price of the Products you have ordered we will contact you to inform you of this error and we will give you the option of continuing to purchase the Product at the correct price or cancelling your order. We will not process your order until we have your instructions.  If we are unable to contact you using the contact details you provided during the order process, we will treat the order as cancelled and notify you in writing.  Please note that if the pricing error is obvious and unmistakeable and could have reasonably been recognised by you as a mispricing, we do not have to provide the Products to you at the incorrect (lower) price.

 

12.7    Prices on the Website may differ from those in DSL stores. 

 

13        HOW TO PAY

 

13.1    You can only pay for Products using a Gift Card (See Clause 18), debit card or credit card.  We accept the following cards [LIST].

 

13.2    Payment for the Products and all applicable delivery charges is in advance. We will not charge your debit card or credit card until we dispatch your order. 

 

14        OUR LIABILITY IF YOU ARE A BUSINESS

 

This clause 14 only applies if you are a business.

 

14.1    We only supply the Products for internal use by your business, and you agree not to use the Product for any resale purposes.

 

14.2    Nothing in these Terms limits or excludes our liability for:

          (a) death of personal injury caused by our negligence;

          (b) fraud or fraudulent misrepresentation;

(c) breach of the terms implied by section 12 of the Sale of Goods Act 1979 (title and quiet possession); or

          (d) defective products under the Consumer Protection Act 1987.

 

14.3    Subject to Clause 14.2, we will under no circumstances whatever be liable to you, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, arising under or in connection with the Contract for:

          (a) any loss of profits, sales, business, or revenue;

          (b) loss or corruption of data, information or software;

          (c) loss of business opportunity;

          (d) loss of anticipated savings;

          (e) loss of goodwill; or

          (f) any indirect or consequential loss.

 

14.4    Subject to Clause 14.2, our total liability to you in respect of all losses arising under or in connection with the Contract, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, shall in no circumstances exceed the price of the Products. 

 

14.5    Except as expressly stated in these Terms, we do not give any representations, warranties or undertakings in relation to the Products.  Any representation, condition or warranty which might be implied or incorporated into these Terms by statute, common law or otherwise is excluded to the fullest extent permitted by law.  In particular, we will not be responsible for ensuring the Products are suitable for purpose. 

 

15.      OUR LIABILITY IF YOU ARE A CONSUMER

 

This clause 15 only applies if you are a consumer.

 

15.1    If we fail to comply with these Terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breach of these Terms or our negligence, but we are not responsible for any loss or damage that is not foreseeable.  Loss or damage is foreseeable if it is an obvious consequence of our breach or if it was contemplated by you and us at the time we entered into this contract.

 

15.2    We only supply the Products for domestic and private use.  You agree not to use the product for any commercial, business or resale purposes, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.

 

15.3    We do not in any way exclude or limit our liability for:

(a)      death or personal injury caused by our negligence;

(b)      fraud or fraudulent misrepresentation;

(c)      any breach of the terms implied by section 12 of the Sale of Goods Act 1979 (title and quiet possession);

(d)      any breach of the terms implied by section 13 to 15 of the Sale of Goods Act 1979 (description, satisfactory quality, fitness for purpose and samples); and

(e)      defective products under the Consumer Protection Act 1987.

 

16        EVENTS OUTSIDE OUR CONTROL

 

16.1    We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a Contract that is caused by an Event Outside Our Control.  An Event Outside Our Control is defined below in Clause 16.2. 

 

16.2    An Event Outside Our Control means any act or event beyond our reasonable control, including without limitation strikes, lock-outs or other industrial action by third parties, civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war, fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster, or failure of public or private telecommunications networks or impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport.

 

16.3    If an Event Outside Our Control takes place that affects the performance of our obligations under a Contract:

(a)      we will contact you as soon as reasonably possible to notify you; and

(b)      our obligations under a Contract will be suspended and the time for performance of our obligations will be extended for the duration of the Event Outside Our Control.  Where the Event Outside Our Control affects our delivery of Products to you, we will arrange a new delivery date with you after the Event Outside Our Control is over.

 

16.4    You may cancel a Contract affected by an Event Outside Our Control which has continued for more than 30 days.  To cancel please contact us.  If you opt to cancel, you will have to return (at our cost) any relevant Products you have already received and we will refund the price you have paid, including any delivery charges.

 

17        COMMUNICATIONS BETWEEN US

 

17.1    When we refer, in these Terms, to "in writing", this will include e-mail.

 

17.2    If you are a consumer you may contact us as described in Clause 1.7.2.

 

17.3    If you are a business:

(a)      Any notice or other communication given by you to us, or by us to you, under or in connection with the Contract shall be in writing and shall be delivered personally, sent by pre-paid first class post or other next working day delivery service or e-mail.

(b)      A notice or other communication shall be deemed to have been received: if delivered personally, when left at our registered office; if sent by pre-paid first class post or other next working day delivery service, at 9.00 am on the second Business Day after posting or if sent by e-mail, one Business Day after transmission.

(c)      In proving the service of any notice, it will be sufficient to prove, in the case of a letter, that such letter was properly addressed, stamped and placed in the post and, in the case of an e-mail, that such e-mail was sent to the specified e-mail address of the addressee.

(d)      The provisions of this clause shall not apply to the service of any proceedings or other documents in any legal action.

 

18        GIFT CARDS

 

18.1    All Gift Cards are valid for one year from the date of purchase and are subject to availability and reconfirmation by the relevant hotel.

 

18.2    Gift Cards are not valid during certain dates (“Blackout Dates”).  Blackout Dates may vary between locations and are subject to change.  Where Blackout Dates do apply, as indicated below, you are advised to contact the relevant hotel (see Clause 1.7.2) prior to attending:

 

The Dorchester, London

 

Gift Card

Blackout Dates

Experience

 

[Please note Gift Cards are only valid when the regular A La Carte Menu is available]

Blackout Dates apply

 

These include, but are not limited to, festive occasions and public holidays such as:

-      Valentine’s Day, 14 February

-      Easter Sunday

-      Mothers’ Day

-      Christmas Day, 25 December

-      New Year’s Eve, 31 December

 

Please contact the Dorchester for further information. 

 

 

 

45 Park Lane, London

         

Gift Card

Blackout Dates

Experience

 

Blackout Dates apply – please contact 45 Park Lane for further information.

 

Coworth Park, Ascot

         

Gift Card

Blackout Dates

Experience

Blackout Dates apply

The Spa

Blackout Dates apply – please contact Coworth Park for further information.

The Barn

Blackout Dates apply – please contact Coworth Park for further information.

Restaurant

Blackout Dates apply – please contact Coworth Park for further information.

 

Le Meurice, Paris

         

Gift Card

Blackout Dates

Accommodation

Blackout Dates apply – Please contact Le Meurice for further information.

Restaurant

 

[Please note booking is mandatory]

Blackout Dates apply

 

These include, but are not limited to:

-      Christmas Eve, 24 December

-      New Year’s Eve, 31 December

 

Please contact Le Meurice for further information. 

Spa Valmont

 

[Please note booking is mandatory.  There is a 24 hour minimum notice period for cancellations; no refunds are available but the Gift Card can be exchanged for other hotel services at Le Meurice or for purchasing Valmont Products from the Spa]

N/A

 

 

Hotel Plaza Athenee, Paris

         

Gift Card

Blackout Dates

Accommodation

N/A

Alain Ducasse, Restaurant  

Blackout Dates apply 

 

These include, but are not limited to:

-      Christmas Eve, 24 December

-      New Year’s Eve, 31 December

 

Please contact Hotel Plaza Athenee for further information. 

Le Relais

 

[Please note our Menu varies depending on the season]

Blackout Dates apply

 

These include, but are not limited to:

-      Christmas Eve, 24 December

-      New Year’s Eve, 31 December

-      Last Wednesday of every month.

Please contact Hotel Plaza Athenee for further information. 

 

Hotel Eden, Rome

         

Gift Card

Blackout Dates

Restaurant

Blackout Dates apply

 

These include, but are not limited to:

-      Valentine’s Day, 14 February

-      Easter

-      Thanksgiving

-      New Year’s Eve, 31 December

-      26 March 2015 [in respect of dinner reservations only]

-      7 May 2015 [in respect of dinner reservations only]

-      19 September 2015 [in respect of dinner reservations only]

Please contact Hotel Eden for further information. 

 

18.3    Supplement charges may be applicable during promotional periods and each hotel has the right to add additional days of invalidity provided the Consumer is notified prior to booking the relevant experience.   

 

18.4    Gift cards cannot be used at China Tang and Alain Ducasse at The Dorchester and cannot be combined with any other offer.

 

18.5     It is not possible to deliver Gift Cards to PO box numbers. 

 

19        OTHER IMPORTANT TERMS

 

19.1    We may transfer our rights and obligations under a Contract to another organisation, but this will not affect your rights or our obligations under these Terms.

 

19.2    You may only transfer your rights or your obligations under these Terms to another person if we agree in writing.

 

19.3    This Contract is between you and us.  No other person shall have any rights to enforce any of its terms, whether under the Contracts (Rights of Third Parties) Act 1999 or otherwise.

 

19.4    Each of the paragraphs of these Terms operates separately.  If any court or relevant authority decides that any of them are unlawful or unenforceable, the remaining paragraphs will remain in full force and effect.

 

19.5    If we fail to insist that you perform any of your obligations under these Terms, or if we do not enforce our rights against you, or if we delay in doing so, that will not mean that we have waived our rights against you and will not mean that you do not have to comply with those obligations.  If we do waive a default by you, we will only do so in writing, and that will not mean that we will automatically waive any later default by you.

 

19.6    If you are a consumer, please note that these Terms are governed by English law.  This means a Contract for the purchase of Products through our site and any dispute or claim arising out of or in connection with it will be governed by English law.  You and we both agree that the courts of England and Wales will have non-exclusive jurisdiction.  However, if you are a resident of Northern Ireland you may also bring proceedings in Northern Ireland, and if you are a resident of Scotland, you may also bring proceedings in Scotland.

 

19.7    If you are a business, a Contract and any dispute or claim arising out of or in connection with it or its subject matter or formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with the law of England and Wales.

 

19.8    If you are a business, we both irrevocably agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with a Contract or its subject matter or formation (including non-contractual disputes or claims).

 

20        ENTIRE AGREEMENT


20.1    Each order, Acceptance of each order and the supply of Products by DSL pursuant to an order shall be governed by these Terms (and the documents referred to herein).  These Terms constitute the entire understanding between you and DSL in relation to any Products ordered and supplied through the Website. They supersede any other terms stipulated by you, whether in any order or during negotiations or any course of dealing established between you and us. 

 

21   EASTER COMPETITION

21.1 Please be advised that the digital monetary vouchers issued during the Easter season competions are redeemed in the same way as normal digital vouchers. Bookings and reservations are advised to plan in advance. Please advise that blockout dates may apply, also the hotels can exclude certain outlets from this competition.

 

22   EMAIL NEWSLETTER

If you sign up to our newsletter we may use your email address to send you information about products or services.You can opt out of these at any point and you can ask for personal data to stop being recorded at any time.

 

23 THIRD PARTY SITES

Please be aware that some of the websites to which we provide links may collect personally identifiable information about you. We do not control these sites and are not responsible for the content or practices of third party websites. This privacy policy does not cover such sites.