Terms and conditions
DATE OF LAST AMENDMENT December 31, 2019
The following Gifts & Experiences Terms (“Terms”) apply to all gifts, products, services and experiences (“Products and/or Services”) that you purchase (“Purchase”) via our Website (www.shop.dorchestercollection.com). We kindly ask that you take a moment to read the Terms carefully before completing your Website Purchase as you will be asked to agree to them when you complete your Purchase. If you think there is a mistake in the Terms, please contact us (see clause 1.7). If you do not accept these Terms, you will not be able to complete your Purchase.
These Terms will apply to any contract between us for your Purchase (“Contract”).
1. Contracting with us
1.1 This Website is the website of The Dorchester Services Limited, a company registered in England and Wales under company number 03121664, whose registered office is Dorchester Collection, 3rd Floor, No 1 Knightsbridge, Belgravia, SW1X 7LX. Our VAT number is GB386357708. Your use of the Website is governed by the Terms of Website Use and Privacy Policy.
1.2 These Terms are a Contract between you (you) and the Hotel. The Hotel or we or us refers to the individual hotel that you are making your Purchase from. You can find a full list of our Hotels below at clause 1.7.
1.3 If you make a reservation to stay in one of our Hotels, then the Website Booking and Accommodation Terms apply, not these Terms. Separate terms also apply to restaurant bookings and reservations. Please check when you make your booking or reservation.
1.4 Please print these Terms or save them to your computer for future reference. We may change the Terms from time to time (and may or may not let you know that we have), so you should come back to this page regularly to check the Terms. You can see the date we last changed the Terms noted above. If you continue to make a Purchase after we’ve changed the Terms, then you agree to the new Terms.
1.5 These Terms, and any Contract between us, are only in the English language.
1.6 To cancel a Contract in accordance with your legal right to do so as a Consumer in the UK or EU, please see Clause 7. If you are emailing us or writing to us please include details of your order number. If you send us your cancellation notice by email or by post, then your cancellation is effective from the date you send us the email or post the letter to us.
1.7 If we need to contact you, we’ll use the email address you provide when making your Purchase or by post to the address you provide in your order. If you need to get in touch about your Purchase, please contact the relevant Hotel from the list below. If you need to get in touch with us to give us formal contractual notice, please refer to clause 16.3 below.
| Hotel name, Company Name, Company Number, Company tax number | Hotel contact details |
|---|---|
| The Dorchester Dorchester Hotel Limited Company no: 1229635 VAT/Tax no: 386357708 |
+44 (0) 20 7629 8888
[email protected] |
| 45 Park Lane Dorchester Hotel LimitedCompany no: 1229635 VAT/Tax no: 386357708 |
+44 (0) 20 7493 4545
[email protected] |
| Coworth Park Coworth Park LimitedCompany no: 3121666 VAT/Tax no: 386357708 |
+44 (0) 1344 876 600
[email protected] |
| Le Meurice
Meurice Spa |
+33 1 44 58 10 10
[email protected] |
| Hôtel Plaza Athénée Hôtel Plaza Athénée SASCompany no: n/a VAT/Tax no: FR02 572 093 128 |
+33 1 53 67 66 65
[email protected] |
| Hotel Principe di Savoia
Principe di Savoia Srl |
+39 02 62301
[email protected] |
| Hotel Eden Hotel Eden SrlCompany no: R.E.A. N° 1104311VAT/Tax no: n/a |
+39 06 478121
[email protected] |
| The Beverly Hills Hotel Sajahtera Inc.Company no: 1597354VAT/Tax no: n/a |
+1 310 276 2251
[email protected] |
| Hotel Bel-Air Kava Holdings LLCCompany no: 201414110036VAT/Tax no: n/a |
+1 310-472-1211
[email protected] |
2. Our products and services
2.1 The images of the Products and Services on our site are for illustrative purposes only. Although we have made every effort to display the colours accurately, we cannot guarantee that your device’s display of the colours accurately reflects the colour of the Products. The Products and/or the Services provided may vary slightly from those images.
2.2 The packaging of the Products may vary from that shown on images on our Website.
3. How we use your personal information
We are committed to protecting your privacy. You can read the full details of how we use your personal data, your rights and how the law protects you in our Privacy Policy.
4. Your obligations
4.1 You may only purchase Products and/or Services from our Website if you are at least 18 years old. If you are under 18, please make Purchases with the involvement of your parent or guardian.
4.2 Certain Products and/or Services on our Website can only be purchased if you satisfy the legal age requirement for that particular Product or Service. We are not allowed by law to supply these to you if you are not old enough. If you are underage, please do not attempt to order these Products or Services through our Website. These Products and Services are clearly identified on the Website.
4.3 You confirm that you have authority to bind any business on whose behalf you use our Website to purchase Products and/ or Services.
4.4 You acknowledge that in entering into this Contract you do not rely on any statement, representation, assurance or warranty (whether made innocently or negligently) that is not set out in these Terms or any document expressly referred to in them.
4.5 You and we agree that neither of us shall have any claim for innocent or negligent misrepresentation or negligent misstatement based on any statement in these Terms.
5. How the Contract is formed between you and us
5.1 Our Website will guide you through the steps you need to take to make a Purchase with us. You may check and amend any errors before submitting your Purchase to us. Please take the time to read and check each page of the order process.
5.2 You will indicate by completing the appropriate order form on our Website the Products and/or Services that you wish to Purchase. At the same time, you will complete an authorisation for us to recover, through your credit or debit card, payments due to us.
5.3 Your Purchase shall constitute an offer to us to purchase the Products and/or Services specified. We may accept or decline the Purchase offer. If we acknowledge your Purchase offer, that shall not constitute an acceptance of it. Our acceptance will be as described in Clause 5.4.
5.4 If we accept your Purchase offer we shall notify you of our Acceptance by email. We shall at the same time notify you of the order number and you will be required to quote it in any subsequent communications. Only at that point will a contract for the sale and purchase of Products and/or Services come into being.
5.5 We reserve the right in our discretion to decline to accept any Purchase offer. This might be because: the Product is out of stock; of unexpected limits on our resources which we could not reasonably plan for; we have identified an error in the price or description of the Product or the Service. If we decline to accept, or cancel, a Purchase offer for which we have received payment, we shall refund the payment (including any delivery costs charged), but shall have no further or other liabilities to you.
6. Our right to vary these Terms
If we have to revise these Terms, we may contact you to give you reasonable advance notice of material changes and let you know how to cancel the Contract if you are not happy with the changes. You may cancel either in respect of all the affected Products and/or Services or just the Products and/or Services you have yet to receive. If you opt to cancel, you will have to return (at our cost) any relevant Products you have already received and we will arrange a full refund of the price you have paid, including any delivery charges.
7. Consumer right to make changes and to cancel and return Purchases. This clause only applies if you are a Consumer in the UK or the EU.
7.1 If you are wishing to return Products because they are not as described, fit for purpose or of a satisfactory quality, please see Clause 9 below. In the case of Services, you can ask us to repeat a Service if it wasn’t carried out with reasonable care and skill, or get some money back if we can’t. Please contact the relevant Hotel using the methods described at clause 1.7.
7.2 If you are a Consumer in the UK or the EU, you have a legal right to change your mind and cancel our Contract during the Cooling Off Period for any reason and receive a refund of the Purchase price.
7.3 However, the cancellation right in clause 7.2 does not apply: (i) in the case of any Purchases which become mixed inseparably with other items after their delivery; (ii) sealed items, if these Products are unsealed after you receive them; (iii) gift cards which have been redeemed in whole or in part before you change your mind; (iv) Services that have been performed satisfactorily in whole or in part before you change your mind; or (v) personalised Products (Excluded Cancellations).
7.4 Except for Excluded Cancellations, you may change your mind within the Cooling Off Period. If you order more than one Product at a time, and we deliver them in multiple deliveries, the Cooling Off Period end date is 14 days after the day on which you receive the last Product.
7.5 All customers who cancel under the Cooling Off Period shall be entitled to a full refund plus the cost of the least expensive method of postage. If you would like to cancel all or part of your Contract during the Cooling Off Period, please refer to clause 7.10 for instruction on what to do next.
7.6 On receipt of your retuned Products, or after you have contacted to cancel any Services, we will:
(a) refund you the price you paid for the Products and/ or Services. However, please note that we are permitted by law to reduce your refund to reflect any reduction in the value of the Products, if this has been caused by your handling them in a way which would not be permitted in a shop. If we refund you the price paid before we are able to inspect the Products and later discover you have handled them in an unacceptable way, you must pay us an appropriate amount.
(b) make any refunds due to you as soon as possible and in any event within the deadlines indicated below:(i) if you have received the Product, 14 days after the day on which we receive the Product back from you or, if earlier, the day on which you provide us with evidence that you have sent the Product back to us. For information about how to return a Product to us, see Clause 7.10; (ii) if you have not received the Product, 14 days after you inform us of your decision to cancel the Contract.
7.7 We will refund you on the credit card or debit card used by you to pay. If you used a Gift Card to pay for the Products and/or Services, we may refund you with another Gift Card.
7.8 If a Product has been delivered to you before you decide to cancel your Contract then you must return it to us without undue delay and in any event not later than 14 days after the day on which you let us know that you wish to cancel the Contract. You can either send it back or return it to us in-store. Please refer to clause 1.7 for contact details of the Hotel to arrange a return.
7.9 If you are a Consumer, we are under a legal duty to supply Products and Services that are in conformity with this Contract. As a Consumer, you have legal rights in relation to Products that are faulty or not as described. These legal rights are not affected by your right of return and refund in this Clause 7 or anything else in these Terms. Please see clause 9 for details of how to return faulty products. Advice about your legal rights is available from your local Citizens’ Advice Bureau or Trading Standards office.
8. Delivery and Availability
8.1 The costs of delivery depends on the item and your delivery address. The costs will be as displayed to you on the Website. During the order process we will give you an estimate of when we will provide the Products to you. If you have purchased Services, we will begin the Services on the date we agreed with you in the order process.
8.2 We will deliver Products to you as soon as reasonably possible and in any event within 30 days after the date on which we e-mail you to confirm your order. Occasionally our delivery to you may be affected by an Event Outside Our Control. See Clause 15 for our responsibilities when this happens.
8.3 You own the Products, once we have received payment in full, including all applicable delivery charges. A Product will be your responsibility from the time we deliver the Product to the address you gave us.
8.4 We shall deliver Products ordered by you to a courier or postal service of our choice to the delivery address that you have given us. By accepting these Terms, you agree irrevocably to appoint and do appoint the courier or postal service to be your agent for taking delivery of the Products on your behalf, and delivery to the courier or postal service shall be deemed to be delivery to you. If no one is available at your address to take delivery and the Products cannot be posted through your letterbox, we will leave you a note informing you of how to rearrange delivery or collect the products from a local depot. If you do not re-arrange delivery or collect them from a local depot we will contact you for further instructions and may charge you for storage costs and any further delivery costs. If, despite our reasonable efforts, we are unable to contact you or re-arrange delivery or collection we may end the Contract. If we end the Contract in this situation, we will refund any money you have paid in advance for Products we have not provided but we may deduct or charge you reasonable compensation for the net costs we will incur as a result of your breaking the Contract through your failure to take delivery.
8.5 All delivery is subject to availability and time shall not be of the essence. If there is any delay, we will notify you of this and give you a new delivery time. As we process your Purchase, we will also notify you if any Products or Services are unfortunately not available. During the Christmas period, we will notify you on our Website of any additional provisions which may apply to Delivery see here.
8.6 A number of the Products advertised on our Website, for legal and logistical reasons, can only be delivered in certain countries. Where applicable, this is indicated on the Product page itself.
8.7 This clause 8.7 only applies if you are a Consumer in the UK or the EU: If we miss the 30-day delivery deadline for any Products then you may cancel your Purchase straight away if any of the following apply:
(a) we have refused to deliver the Products;
(b) delivery within the delivery deadline was essential (taking into account all the relevant circumstances); or
(c) you told us before we accepted your Purchase offer that delivery within the delivery deadline was essential.
8.8 If you do not wish to cancel your Purchase straight away, or do not have the right to do so under Clause 9.7 you can give us a new deadline for delivery, which must be reasonable, and you can cancel your Purchase if we do not meet the new deadline.
8.9 If you do choose to cancel your Purchase for late delivery under Clause 8.7 or Clause 8.8, you can do so for just some of the Products or all of them, unless splitting them up would significantly reduce their value. If the Products have been delivered to you, you will have to return them to us. After you cancel your Purchase, we will refund any sums you have paid to us for the cancelled Products and their delivery.
9. Inspection
9.1 Nothing in this clause affects your statutory rights pursuant to Clauses 7 or 8 above.
9.2 You must inspect the Products as soon as is reasonably practicable after delivery. Within fourteen (14) working days of delivery you shall notify us in detail and in writing of any defect in the Products or of any other complaint that you may have in relation to the Products. Please contact us using the details of the relevant Hotel in clause 1.7. If you fail to give notice in accordance with this clause, the Products shall be conclusively presumed to be in all respects in accordance with our Contract and free from any defect that would be apparent on reasonable examination, and you shall be deemed to have accepted the Products accordingly.
9.3 Subject to the conditions set out below, if you establish to our reasonable satisfaction that any Products and/ or Services are not in accordance with these Terms or any other contract between us or are defective, your sole remedy shall be limited (as we may elect) to the replacement of the Products or reperformance of the Services; or a refund to you of the purchase price and any delivery costs or, where sums are owed by you to us, the issue of a credit note or a credit card account refund against return of the Products and/ or Services. If we require you to return the Products to us and they are defective we shall reimburse your reasonable postage cost of returning them. Please see clause 1.7 for the contact details of the Hotel.
9.4 The remedies set out in Clause 9.3 are subject to the following conditions:
(a) the claim is made in writing to us within three (3) months after Acceptance, or such other period as may be indicated by us for specific Products from time to time; and
(b) the Products or parts to which the claim relates are returned to us within the three (3) month period suitably packaged and carriage-paid and, where relevant, in accordance with any particular instructions that we may have notified to you at the time of supply. Returned Products or parts must be accompanied by an advice note stating the order number and the nature of any claimed defect, together with such further information as we may at the time of supply have stipulated.
10. International delivery
10.1 Each Hotel delivers to specific countries. This is specified on the Website. There are also restrictions on some Products for certain international destinations. Please review the information on the relevant Website page carefully before ordering Products.
10.2 If you order Products from our Website for delivery to an international destinations, your order may be subject to import duties and taxes which are applied when the delivery reaches that destination. Please note that we have no control over these charges and we cannot predict their amount.
10.3 You will be responsible for payment of any such import duties and taxes. Please contact your local customs office for further information before placing your order.
10.4 You must comply with all applicable laws and regulations of the country for which the Products are destined. We will not be liable or responsible if you break any such law.
11. Price of Products and Services and delivery charges
11.1 The prices of the Products and Services shall be those quoted on our Website at the time you submit your Purchase offer. We take all reasonable care to ensure that the prices of Products and Services are correct at the time when the relevant information was entered onto the system. However, please see Clause 11.7 for what happens if we discover an error in the price of Product(s) and/ or Services you ordered.
11.2 Prices for our Products and Services may change from time to time, but changes will not apply retrospectively.
11.3 All prices are displayed in the currency of the Hotel’s country.
11.4 All prices on our Website are inclusive of sales tax (where applicable) at the applicable current rate chargeable for the time being. However, if the rate sales tax changes between the date of your order and the date of delivery, we will adjust the sales tax you pay, unless you have already paid for the Products and/ or Services in full before the change in sales tax takes effect.
11.5 The price of a Product does not include delivery charges. Our delivery charges are as advised to you during the check-out process, before you confirm your Purchase offer. For logistical reasons it is not always possible for items to be shipped together and therefore each Product may have a delivery charge levied against it.
11.6 Generally speaking each Hotel deals with its own orders. If you have a query regarding delivery please contact the relevant Hotel using the contact details provided at clause 1.7.
11.7 Our Website contains a large number of Products and Services. It is always possible that, despite our reasonable efforts, some of the Products and Services on our Website may be incorrectly priced. If we discover an error in the price of the Products or Services you have ordered we will contact you to inform you of this error and we will give you the option of continuing to purchase the Product and/ or Service at the correct price or cancelling your order. We will not process your order until we have your instructions. If we are unable to contact you using the contact details you provided during the order process, we will treat the order as cancelled and notify you in writing. Please note that if the pricing error is obvious and unmistakeable and could have reasonably been recognised by you as a mispricing, we do not have to provide the Products and/ or Services to you at the incorrect (lower) price.
11.8 Prices on the Website may differ from those in Hotels.
12. How to pay
12.1 You can only pay for Products and Services using a monetary Gift Card (See Clause 17), debit card or credit card. We accept the following cards: Visa, Mastercard and American Express.
12.2 Payment for the Products and Services and all applicable delivery charges are in advance. We will not charge your debit card or credit card until we dispatch your Purchase.
13. Our liability if you are a business. This clause 13 only applies if you are a business.
13.1 We only supply the Products and Services for internal use by your business, and you agree not to resell the Products and/ or Services.
13.2 Nothing in these Terms limits or excludes our liability for:
(a) death of personal injury caused by our negligence;
(b) fraud or fraudulent misrepresentation;
(c) breach of the terms implied by section 12 of the Sale of Goods Act 1979 or section 2 of the Supply of Goods and Services Act 1982 (title and quiet possession); or
(d) any other liability which cannot be legally limited.
13.3 Subject to Clause 13.2, we will under no circumstances whatever be liable to you, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, arising under or in connection with the Contract for:
(a) any loss of profits, sales, business, or revenue;
(b) loss or corruption of data, information or software;
(c) loss of business opportunity;
(d) loss of agreements or contacts;
(e) loss of anticipated savings;
(f) loss of or damage to goodwill; or
(g) any indirect or consequential loss.
13.4 Subject to Clause 13.2, our total liability to you in respect of all losses arising under or in connection with the Contract, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, shall in no circumstances exceed the price of the Products and/or Services which are the subject to the claim.
13.5 Except as expressly stated in these Terms, we do not give any representations, warranties or undertakings in relation to the Products and/ or Services. Any representation, condition or warranty which might be implied or incorporated into these Terms by statute, common law or otherwise is excluded to the fullest extent permitted by law. In particular, we will not be responsible for ensuring the Products and/or Services are suitable for purpose.
14. Our liability if you are a Consumer. This clause 14 only applies if you are a Consumer.
14.1 If we fail to comply with these Terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breach of these Terms or because of our failure to use reasonable care and skill, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if it is an obvious consequence of our breach or if it was contemplated by you and us at the time we entered into this Contract.
14.2 We only supply the Products to you as a Consumer. You agree not to use the Product or Services for any commercial, business or resale purposes, and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.
14.3 We do not in any way exclude or limit our liability to you where it would be unlawful to do so. This includes liability for:
(a) death or personal injury caused by our negligence;
(b) fraud or fraudulent misrepresentation; or
(c) breach of your legal rights in relation to the Products and Services including: the right to receive Products and/ or Services which are: as described; of satisfactory quality; fit for any particular purpose made known to us; supplied with reasonable skill and; or for defective Products under the Consumer Protection Act 1987.
15. Events outside of our control
15.1 We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a Contract that is caused by an Event Outside Our Control. An Event Outside Our Control is defined below in Clause
15.2. An Event Outside Our Control means any act or event beyond our reasonable control, including without limitation strikes, lock-outs or other industrial action by third parties, civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war, fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster, or failure of public or private telecommunications networks or impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport.
15.3 If an Event Outside Our Control takes place that affects the performance of our obligations under a Contract:
(a) we will contact you as soon as reasonably possible to notify you; and
(b) our obligations under a Contract will be suspended and the time for performance of our obligations will be extended for the duration of the Event Outside Our Control. Where the Event Outside Our Control affects our delivery of Products to you, we will arrange a new delivery date with you after the Event Outside Our Control is over.
15.4 You may cancel a Contract affected by an Event Outside Our Control which has continued for more than 30 days. To cancel please contact us using the relevant Hotel’s details as set out in clause 1.7. If you opt to cancel, you will have to return (at our cost) any relevant Products you have already received and we will refund the price you have paid, including any delivery charges.
16. Communication between us
16.1 When we refer, in these Terms, to “in writing”, this will include email.
16.2 If you need to contact us about the whereabouts of your order or to discuss a return, please see Clause 1.7 for our contact details.
16.3 If you need to contact us to give a formal, legal notice:
(a) Any notice or other communication given by you to us, or by us to you, under or in connection with the Contract shall be in writing and shall be delivered personally, sent by pre-paid first-class post or other next working day delivery service or email. Please send notices or communications to The General Counsel at Dorchester Services Limited’s registered office: Dorchester Collection, 3rd Floor, No 1 Knightsbridge, Belgravia, SW1X 7LX.
(b) A notice or other communication shall be deemed to have been received: if delivered personally, when left at our registered office; if sent by pre-paid first class post or other next working day delivery service, at 9am on the second Business Day after posting or if sent by email, one Business Day after transmission.
(c) In proving the service of any notice, it will be sufficient to prove, in the case of a letter, that such letter was properly addressed, stamped and placed in the post and, in the case of an email, that such email was sent to the specified email address of the addressee.
17. Gift cards
17.1 All Gift Cards are valid for two years from the date of Purchase and are subject to availability and reconfirmation by the relevant Hotel.
17.2 Gift Cards are not valid during certain dates
Blackout Dates
Blackout Dates may vary between locations and are subject to change. Where Blackout Dates do apply, as indicated below, you are advised to contact the relevant hotel (see Clause 1.7) prior to attending:
The Dorchester, London
| Gift Card | Blackout Dates |
|---|---|
| Experience
Please note Gift Cards are only valid when the regular à la carte is available. |
Blackout Dates apply
These include, but are not limited to, festive occasions and public holidays such as: – Valentine’s Day, 14 February – Easter Sunday – Mothers’ Day – Coronation weekend – Royal Ascot – Wimbledon – Christmas Day, 25 December – New Year’s Eve, 31 December Please contact The Dorchester for further information. |
45 Park Lane, London
| Gift Card | Blackout Dates |
|---|---|
| Experience | Blackout Dates apply – please contact 45 Park Lane for further information. |
Coworth Park, Ascot
| Gift Card | Blackout Dates |
|---|---|
| Experience | Blackout Dates apply
These include, but are not limited to, festive occasions and public holidays such as: – Valentine’s Day, 14 February – Mother’s Day – Easter Sunday – Mothers’ Day – Coronation weekend – Royal Ascot – Wimbledon – Christmas Eve, 24 December – Christmas Day, 25 December – Boxing Day, 26 December – 30 December – New Year’s Eve, 31 December – New Year’s Day, 1 January Please contact Coworth Park for further information. |
Le Meurice, Paris
| Gift Card | Blackout Dates |
|---|---|
| Accommodation | Blackout Dates apply – Please contact Le Meurice for further information. |
| Restaurant
[Please note booking is mandatory] |
Blackout Dates apply
These include, but are not limited to: – Christmas Eve, 24 December – New Year’s Eve, 31 December Please contact Le Meurice for further information. |
| Spa Valmont | Please note booking is mandatory. There is a 24-hour minimum notice period for cancellations; no refunds are available but the Gift Card can be exchanged for other hotel services at Le Meurice or for purchasing Valmont products from the spa. |
Hotel Plaza Athenee, Paris
| Gift Card | Blackout Dates |
|---|---|
| Accommodation | Blackout Dates apply – Please contact Le Meurice for further information. |
| Le Relais Plaza
[Please note our menu varies depending on the season] |
Blackout Dates apply
These include, but are not limited to: – Christmas Eve, 24 December – New Year’s Eve, 31 December – Last Wednesday of every month. Please contact Hotel Plaza Athenee for further information. |
Hotel Eden, Rome
| Gift Card | Blackout Dates |
|---|---|
| Restaurant | Blackout Dates apply
These include, but are not limited to: – Valentine’s Day, 14 February – Easter – Thanksgiving – New Year’s Eve, 31 December Please contact Hotel Eden for further information. |
17.3 Supplement charges may be applicable during promotional periods and each Hotel has the right to add additional days of invalidity provided the Consumer is notified prior to booking the relevant experience.
17.4 Gift cards cannot be used at China Tang at The Dorchester and cannot be combined with any other offer.
17.5 It is not possible to deliver Gift Cards to PO box numbers.
18. Other important terms
18.1 We may transfer our rights and obligations under a Contract to another organisation, but this will not affect your rights or our obligations under these Terms.
18.2 You may only transfer your rights or your obligations under these Terms to another person if we agree in writing, in advance.
18.3 This Contract is between you and us. No other person shall have any rights to enforce any of its terms, whether under the Contracts (Rights of Third Parties) Act 1999 or otherwise.
18.4 Each of the paragraphs of these Terms operates separately. If any court or relevant authority decides that any of them are unlawful or unenforceable, the remaining paragraphs will remain in full force and effect.
18.5 If we fail to insist that you perform any of your obligations under these Terms, or if we do not enforce our rights against you, or if we delay in doing so, that will not mean that we have waived our rights against you and will not mean that you do not have to comply with those obligations. If we do waive a default by you, we will only do so in writing, and that will not mean that we will automatically waive any later default by you.
18.6 The jurisdiction of any disputes shall be the courts of England and the governing law is English, without prejudice to any mandatory provisions which are applicable your country of residence (if you are a Consumer).
19. Entire agreement
Each order, Acceptance of each order and the supply of Products and/ or Services by the Hotel pursuant to an order shall be governed by these Terms (and the documents referred to herein). These Terms and our Privacy Policy and Terms of Website Use constitute the entire understanding between you and us in relation to any Products and/ or Services ordered and supplied through the Website. They supersede any other terms stipulated by you, whether in any order or during negotiations or any course of dealing established between you and us.
20. Third party sites
Please be aware that some of the websites to which we provide links may collect personally identifiable information about you. We do not control these sites and are not responsible for the content or practices of third-party websites.
21. Definitions and interpretation
21.1 The following defined terms apply to these Terms:
| Acceptance | means email notification that we’ve received your order. |
| Consumer | means an individual acting for purposes which are outside that individual’s trade, business, craft or profession |
| Contract | means the contract between you and us for Purchases under these Terms |
| Cooling Off Period | means, save in the case of Excluded Cancellations, the period in which you may change your mind, which is within 14 days of receipt for Products; or 14 days from our Acceptance for Services. |
| Event Outside Our Control | As defined in clause 15.2 |
| Excluded Cancellations | Is defined in clause 7.3 |
| Hotel/ we/ us | refers to the individual hotel that you are making your Purchase from. |
| Products | means items that you Purchase from the Website |
| Purchase | means Products and/ or Services that you purchase via the Website pursuant to these Terms, our Privacy Policy and Terms of Website Use |
| Services | means services or experiences that you Purchase from the Website |
| Terms | means these Gifts and Experiences Terms and Conditions |
| Website | means www.shop.dorchestercollection.com |
© Dorchester Services Limited 2024