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While we’ll always do our best to deliver your order as quickly as possible, please be aware that FedEx delays may occasionally occur due to high volumes of orders, severe weather or other conditions beyond our control. If there’s an active service disruption, it will appear on the tracking information.
Please also ensure that your details are entered correctly at the time of purchase. Once a package has been signed for at the delivery address provided to us, we cannot be held responsible for refunding or replacing the item and you’ll need to follow up with the party who signed for your item directly (e.g. your building concierge). If you have requested no signature, we cannot be held responsible for refunding or replacing correctly delivered items.